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Work With Us

Resolution-ONE is currently looking for smart and empathetic individuals. Join our growing team of call center representatives that work remote.

Rapid-Trace is an Equal Opportunity employer. All qualified applicants will be considered for employment without regard to their race, ethnicity, religion, creed, age, national origin, disability, medical condition, veteran status, marital status, sexual orientation or gender.

Call Center Representative

$18.00 - $25.00

Overview

Build your career gaining experience with a fast-growing company. At Resolution-One the dress code is optional…

This is a part time position, with work being done at night and on weekends, so it’s perfect for those who are looking for a second job.

Plus, this is a remote position, so you’ll work from the comfort of your own home.

At Resolution-ONE we invest in our personnel by providing a competitive pay package of between $18.00 – $25.00 per hour.

Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:

  • An annual bonus based on individual and enterprise performance
  • Annual merit increases

Responsibilities

Working with Resolution-ONE you will be responsible for:

  • Answering inbound calls and making outbound calls to customers within a social work call center environment
  • Supporting our customers through personalized, caring, and simple interactions
  • Accurately documenting call files

Qualifications

Competitive candidates demonstrate the following:

  • Communicate clearly, professionally, and empathetically
  • Ability to multi-task across technical platforms
  • Two years’ education and/or experience in mental health services and/or crisis intervention
  • Bachelor’s degree in social work or a closely related field
  • Bilingual Spanish language a plus


Personnel must successfully complete all required training and required background checks.

Send resume to: resume@resolution-one.com

We look forward to hearing from you!

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